COVID-19 Update

Here is our latest information regarding Coronavirus (COVID-19).

Following the latest Government announcements, and in line with the information provided when placing your booking, all events over the next few weeks will be placed On-Hold as a result of these restrictions effecting the experience dates. We are currently in the process of contacting all effected bookings.

These On-Hold events are still active bookings and are ready and waiting to be rescheduled back in once restrictions have eased.

As we exit from lockdown, and adhering to the 'steps out of lockdown' stages released by the government visible on the gov.uk website, the following information is relevant for experience bookings.

From 29 March 2021 ( No Earlier)
Please continue to adhere to government guidelines regarding social distancing and mask wearing.
Outdoor Experiences - Will run according to the rule of six (Max 6ppl as a mix of households) or larger groups possible as a mix of max 2 households only.
Indoor Experiences - Closed
Please Travel Local

From 17 May ( No Earlier)
Please continue to adhere to government guidelines regarding social distancing and mask wearing.
Outdoor Experiences - Will run with max groups sizes of up to 30ppl.
Indoor Experiences - Will run according to the rule of six (Max 6ppl as a mix of households) or larger groups possible as a mix of max 2 households only.

From 21st June ( No Earlier )
Please continue to adhere to government guidelines regarding social distancing and mask wearing.
Outdoor Experiences - No Restriction on outdoor groups and activities.
Indoor Experiences - No restrictions on Indoor groups and activities.

*The above dates are subject to change in line with Government targets.

We have a "reschedule your event" process already set up below. If we have placed your event On-Hold please come back and use the form below when you have decided on some new dates, we can then reschedule your event back in place for you. There is no deadline or time restriction on getting these rebooked.

We will be available on email to answer any queries that you may have. For ease just reply back to your bookings email and one of the team will respond as soon as they can.

In the meantime take care and stay safe.

 

Rescheduling your "on hold" event - Only for bookings that are on hold. This form should not be used to request a change to your existing booked date.

If your event was placed On Hold due to COVID-19 restrictions, and you are looking to reschedule this for a new date, then please click the link below

 

Vouchers Expiring - Covid Extension

Gift vouchers have delivery options by post or email and will have extended validity!
If your gift voucher is coming up to its expiry date please click here

Email Us

Please use our email form for general queries or questions.

Call 0800 078 9500

Open from 10:00am to 4:00pm

Please Note:
We are currently experiencing a large amount of calls for enquiries and bookings. This is unfortunately leading to extremely long waiting period on our phone lines.

  • Mon 10:00am 4:00pm
  • Tue 10:00am 4:00pm
  • Wed 10:00am 4:00pm
  • Thu 10:00am 4:00pm
  • Fri 10:00am 4:00pm
  • Sat 9:00am 2:00pm
  • Sun Closed

Head Office: Geronigo, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER

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